ETW Staff – Mumbai
WNS, one of the leading provider of global Business Process Management (BPM) services, has launched a next-generation technology solution suite for the global travel and leisure industry. This new set of offerings leverages high-end embedded analytics, automation and web-based ‘on-demand’ infrastructure to address real-life business challenges such as travel disruption, revenue recovery, interline fare audit and queue management. These solutions cut across multiple sectors of the travel and leisure vertical, including airlines, online travel agencies (OTA), travel management companies (TMC), hotels, cruise lines and car rental companies.
Keshav R Murugesh, group CEO, WNS said, “The travel industry needs bold new ways of addressing operational pain points and staying ahead of the curve. WNS is delighted to announce the launch of a new suite of technology and analytics-enabled solutions for the travel and leisure industry. We believe that this solution suite born out of domain expertise and experience with leading travel industry players will enable growth strategies for businesses.”
The technology solution suite includes:
RePAX- An automated, on-demand, passenger experience solution, which helps airlines and OTAs transform travel disruption handling. It is an end-to-end customer experience solution that re-books passengers in case of delayed or cancelled flights, and automatically makes corresponding changes in their hotel booking, calculates refunds, sends out instant status alerts to passengers and airline companies during flight disruptions.
Q-Bay- A fully automated, hosted queue management platform for multi-location, account and GDS environments. This platform enables a single centralised view to the entire operations spread across multiple geographies with real-time distribution of work across centers dynamically to manage high-transaction volume periods.
SmartPro– The first-of-its-kind fully-automated, web-enabled proration engine that helps airlines make better revenue management decisions.
Verifare PlusSM- A comprehensive fare audit platform with inbuilt high-end analytics that will significantly transform the revenue recovery strategy for airline companies. It offers end-to-end audit services across the ticket lifecycle for all types of fares sold world-wide, through any type of distribution channel.