ETW Staff – Mumbai
Mudra Institute of Communications Ahmedabad (MICA) is organising a three-day residential management development programme (MDP) on “Building High-Performing Service Businesses” from August 20- 22, 2014 at its Ahmedabad campus. The programme will be conducted by Dr. Kallol Das, associate professor in the marketing department and chairperson of the research committee at MICA.
The programme is meant for participants from marketing, operations and human resource departments in companies dealing with consumer services such as hotels, travel and hospitality, airlines, health and wellness, etc.
Commenting on the programme, Professor Das, informs, “It has been designed to support participants in learning the relevant knowledge frameworks essential for building a successful service business, while enhancing their leadership and team-working skills essential to delivering high customer satisfaction and simultaneously helping them develop a service attitude, which is the key to success in this sector.”
