Virgin Atlantic has launched its maiden 787-9 Dreamliner flight to London from Delhi. The aircraft that arrived from London was greeted with a water canon salute as it touched down in Delhi. Virgin Atlantic operates seven daily flights every week from Delhi to London with many onward connections, including New York and is currently investing £300 million in improving customer experience.
Building on the success of 2014 where the carrier returned to profitability, combined with an 11 per cent improvement in customer satisfaction scores, Virgin Atlantic is the first European carrier to fly the larger Boeing 787-9 version of the Dreamliner on the Delhi-London Route.
Nick Parker, head, India and Middle East, Virgin Atlantic said, “It is a proud moment for us today as we make history being the first airline in India to fly the 787-9 Dreamliner between Delhi and London with onward connections, including New York. We’ve been serving and delighting our customers for 15 years from Delhi and the launch of the Dreamliner, with our latest cabin interiors, further demonstrates our commitment to India and enables us to build on the success of our Delhi route.”
“We know our Indian customers are going to love flying our Dreamliner. Every aspect has been meticulously designed to enhance their experience; not only seats and social spaces, inflight entertainment and Wi-Fi, but we’ve also invested in other areas that are so important to customers, including the onboard meal services. I’m delighted to confirm that we’ve increased the number of our fantastic local Indian crew on each flight, who along with our exceptional airport team, will deliver the personalised Virgin Atlantic service that our customers so love,” added Parker.