In partnership with UK Visas and Immigration, VFS Global has launched its ‘On Demand Mobile Visa’ service for UK visa applicants in India. Through this service, applicants located anywhere in India and applying for visas to the United Kingdom, can complete the entire visa application procedure and enroll biometric data from smartphones.
The service can be delivered on request at the applicant’s residence, office, or any location of choice. The service is considered convenient and economical for large groups of people travelling to the UK, such as corporate employees, college campuses, or film production unit members, who do not wish to travel to visa application centres for this purpose. The service is available by appointment only – on a day of choice including weekends and is charged separately.
In another exclusive service for UK visa applicants, VFS Global has launched ‘Home to Home (H2H)’ – a personalised service that provides chauffeur services and end-to-end assistance with form-filling and submission. This is specifically aimed at applicants who may have to travel to certain cities for their visa application.
H2H provides pick-up and drop-off service, available anywhere in the city of application, including from airport/ train station for out-of-town travellers. Staff assistance will be also available right from the pickup point until the completion of submission. Customers can use the ‘Digital Assist’ service or the ‘Get It Right’ service free of charge. Whereas, appointments are available outside of regular work hours from Monday to Friday until seven pm. The H2H service is available in Ahmedabad, Bengaluru, Chennai, Hyderabad, Gurgaon, Mumbai, and New Delhi.
Speaking about the new services, Nick Crouch, UK Visa and Immigration regional director for South and Southeast Asia, said, “This is yet another example of UK Visa and Immigration and VFS working in partnership to offer visa applicants the service that they want. It is in direct result to customer feedback and we are confident that these services will prove popular. We will continue to work together to improve our services even further.”
Vinay Malhotra, chief operating officer – South Asia, VFS Global, added, “Innovation continues to be at the front and centre of our business development. The ‘On Demand Mobile Visa’ service is an outcome of these efforts and is a premium service that redefines flexibility and convenience for UK-bound travellers. Similarly, the H2H service also caters to the growing demand for greater personalisation and customer-centricity in our services and we are confident these two new offerings will provide high levels of satisfaction for applicants.”
