InterGlobe Technology Quotient, a strategic business unit of InterGlobe Enterprises has partnered with Travel Agents Association of India (TAAI) for providing training to TAAI associated members and travel agents. The agreement taking immediate effect enables TAAI associated agents across the country to nominate their staff to be trained on soft skills such as presentation skills, business etiquettes, personality grooming to name a few.
Sharing perspective on this association, Anil Parashar, president and CEO, InterGlobe Technology Quotient said, “It is an honour to be partnering with TAAI in this unique venture. It is our endeavour to reach out and extend support to build the skill sets for the operations and frontline staff of our travel partners so that they are well equipped to service the global customer of tomorrow. We believe that armed with these skill sets the staff of the agency will be poised to become the consultant of the future.”
Sunil Kumar, acting president, TAAI said, “It is a unique venture and initiative taken by TAAI along with InterGlobe Technology Quotient in providing training to agency frontline staff. We see this as a tremendous value proposition for the industry on the whole. In bringing this along with ITQ, we see tremendous benefits for our customers as they bring along with them transparency, integrity and reliability.”
Harmandeep Singh Anand, secretary general, TAAI said, “The announcement today rounds off a long standing need of our agents to reduce the gap that existed in servicing and meeting our customer expectations. This initiative with ITQ is driven by our strategy to address the previously unmet service needs of our customers and to redefine service through empowered selling system. With their expertise and presence pan India, this programme will cover all travel agents associated with TAAI across the country in the course of this year.”