Perth Airport has formed a new long-term partnership with Amadeus to implement ACUS, a cutting edge cloud-based technology to benefit airline customers and travellers. This agreement marks Amadeus’ continued expansion of its airport IT business in the Asia Pacific region, with Perth Airport its first customer in Australia.
The next generation, cloud-based ACUS solution will make use of application virtualisation, allowing passenger processing systems to be accessed and deployed anywhere, on demand. This means airlines can use the platform from a desktop computer, laptop or mobile device, and enables passengers to be checked-in and boarding passes to be printed from any location. Ground handlers will also be able to handle passenger processing for multiple airlines at the same time from any gate or terminal and from any device.
Rowan Chalmers, executive general manager operations and customer experience, Perth Airport said, “This partnership will put Perth Airport in a more proactive, reliable and flexible position when it comes to the check-in process. The advanced systems we are delivering with Amadeus will provide a higher level of customer experience. During our selection process, it became clear that Amadeus was the only common use provider to truly deliver on the cloud-based model, bringing clear financial and structural benefits.”
Any combination of applications can be hosted without any constraint or limitation on the actual workstation or device. The common use platform will also simplify user training, allowing for the rapid deployment of new employees. The infrastructure and hardware reduction also means that Amadeus’ environmentally-friendly platform is expected to help Perth Airport reduce its carbon dioxide emissions and improve its environmental footprint.
The investment in technology aligns with Perth Airport’s AUD$ one billion overall transformation of infrastructure.
“Moving to the Amadeus’ cloud-based common use system means we will be able to cut passenger processing costs by more than 25 per cent for our airline partners. That was a key consideration when selecting this new and innovative system,” Chalmers said.
Caroline Wilkie, chief executive officer, Australian Airports Association said the introduction of the Amadeus platform was another example of how Australian airports were investing in the latest technology to deliver better and more flexible services for passengers and airlines.
“As Australian airports continue to handle ever increasing numbers of passengers and aircraft movements, their adoption of innovative technology solutions will help in providing a better experience for passengers while also meeting the operational needs of their airline customers,” Wilkie said.