LATAM Airlines Group has launched its updated online agent training programme in conjunction with OTT. The programme provides agents with up to date information about both LAN and TAM Airlines, as well as the latest updates on LATAM Airlines Group as a whole.
The programme features revised modules on the Group’s network, which is the largest in South America, as well as new information on LAN and TAM’s cabins and services and a detailed introduction to the group’s UK-based sales team.
Agents following the programme will also find new content on LATAM Airlines Group’s first VIP lounge, which opened in Sao Paulo Guarulhos International Airport in October, as well as background on Sao Paulo’s new terminal, which became LAN and TAM’s main operational hub at the end of last year.
The updated course also includes new modules on LAN and TAM’s frequent flyer programmes and the oneworld alliance, which both airlines are now members of.