South India’s busiest airport, Kempegowda International Airport, Bengaluru (KIAB) which serves India’s ‘Silicon Valley’ tech hub, will use passenger processing technology from air transport IT specialist, SITA, to help manage its more than 15 million annual passengers. The seven-year, multi-million dollar contract includes SITA’s AirportConnect Open passenger processing platform, the latest self-service check-in kiosks and SITA’s baggage reconciliation service, BagManager.
Hari Marar, president, airport operations, Bengaluru International Airport (BIAL), said, “Kempegowda Airport, being the gateway to a city which is one of the top technology innovation hubs in the world, continues to adopt next generation technology to enhance the overall passenger experience. We chose SITA because we wanted a single supplier that could provide a complete passenger processing platform and baggage reconciliation system, support both systems, and also help us implement the new CUSS platform with both Bag Tag and Boarding Pass options. SITA has a proven track record in delivering innovative solutions to airports globally as well as in India by virtue of their strong relationships with the airlines.”
In total, 180 common-use workstations and 30 new common-use self-service (CUSS) kiosks, which allow passengers to print their own boarding passes and also tag their own bags, will run on the SITA AirportConnect Open platform. All 31 airlines using the airport can access their respective IT applications in real-time on shared equipment. They can also use any airport desk, gate or self-service kiosk for passenger check-in and boarding. This ensures maximum flexibility and convenience for the airlines, airport and passengers too.
Maneesh Jaikrishna, vice-president, India and Sub-continent, SITA said, “BIAL and SITA introduced India’s first passenger baggage reconciliation system at this airport in 2007. Since then, the airport continues to grow quickly and its needs are constantly evolving. Implementing SITA’s latest passenger and baggage management technology will help facilitate that growth by simplifying airport operations and improving passenger flow and efficiency. SITA is proud to be a partner to BIAL in pioneering the implementation of the first bag tag printing at self-service kiosks in India. We will be extending these solutions to 40 other airports in the country.”