ETW Staff – Mumbai
Indira Gandhi International (IGI) Airport, India’s busiest airport in terms of passenger figures and the largest airport in South Asia, has renewed an agreement to extend its use of Rockwell Collins’ ARINC passenger processing technology for six more years. Signifying the strength of its relationship with Rockwell Collins, IGI also recently crowned the company ‘Best IT Service Provider’ for the second year in a row.
Since 2009, IGI has benefitted from Rockwell Collins’ ARINC vMUSE common-use passenger processing system, ARINC SelfServ Kiosks for self-service check-in, the ARINC VeriPax passenger reconciliation system and ARINC BagLink for baggage messaging, as well as a baggage reconciliation system and a local departure control system deployed by Rockwell Collins’ airport system integrators. The technology is deployed at Terminal 1D and Terminal 3.
As part of the renewal, IGI will also be working closely with Rockwell Collins to develop new and cutting-edge solutions to facilitate passenger processing and reduce congestion, such as deploying mobile and portable check-in devices throughout the airport.
Davesh Shukla, chief information officer and vice president, Delhi International Airport, said, “IGI has prided itself on being a purveyor of new technology, recognising it as key to becoming a world-class airport.”
Heament John Kurian, managing director, information management services division, Asia Pacific, Rockwell Collins, said, “We created a customised solution for IGI that accommodates its rapid growth, while continuing to improve the passenger experience, enhance their competitive advantage and maximise return on investment.”