Etihad Airways is signing a collaboration agreement with Accenture to support the implementation of its business transformation programme to improve productivity, efficiency and enable growth. As part of the multi-million dollar agreement, Accenture will provide strategy and management consulting services in the areas of human resources, finance, and procurement and supply management to streamline Etihad Airways’ corporate processes and enable the development of best-in-class capabilities within those functions.
To support this, Accenture will work with the airline’s technology partner, SAP, to implement a new Enterprise Resource Planning (ERP) software solution. It will also set up and operate a new Testing Centre of Excellence for these solutions, which will be located in Abu Dhabi as part of Etihad Airways’ existing operations. Accenture will work alongside Etihad Airways’ staff to ensure knowledge transfer of best practices, and to develop Emirati talent and skills to further support Abu Dhabi’s strategic growth plan.
Robert Webb, chief information and technology officer, Etihad Airways said, “To sustain Etihad Airways’ current and future growth, we need to achieve operational and organisational efficiency by creating an integrated approach to business processes, underpinned by a scalable, common technology platform. We believe that working with world-class business transformation and technology companies like Accenture and SAP will help us realise this goal and prepare our business for years to come with an increased focus on the guest.”
Omar Boulos, managing director, Accenture Middle East said, “This business transformation, built on the next-generation SAP HANA platform, will elevate Etihad Airways to the next level. By developing a technology-driven business strategy, Etihad Airways will benefit from improved productivity, and simplified and more integrated core business processes that will give the airline greater flexibility across the organisation.”