ETW Staff– Mumbai
Travelport, distribution services and e-commerce provider for the global travel industry has announced the launch of Travelport Smartpoint in India. This is an enhanced version of point-of-sale application which will be distributed in India by InterGlobe Technology Quotient, the regional Travelport partner.
Anil Parashar, president and chief executive officer, InterGlobe Technology Quotient, said, “Travelport Smartpoint is smart technology that indicates the evolution of next generation of GDS., which provides flexibility of choice and ease of usage. The income of travel agents is declining or stagnating. The only way to stay relevant is to create revenue sources beyond the conventional booking fee. Upselling focuses on driving conversions from current customers and can be the largest and most profitable source of income for any business.”
The application offers a range of time-saving features; improving the agent user experience, reducing training costs, and speeding up the reservation process. This technology is expected to save training time since it can be used by agents who are familiar with any GDS. Also, this desktop application will be saving time by reducing the overall key strokes by 15 per cent and significantly reducing costs.
Parashar added, “Travelport Smartpoint will enable a user to offer additional services while booking a ticket. For instance, a customer can avail of offers relating to lounge, wi-fi access, seats, meals, hotels, tours, cabs etc. Training costs will also decline by upto 50 per cent as agents can operate this application on any GDS.”
Besides the new look and feel, Travelport has further added enhanced hotel shopping, intelligent fare rules and advanced seat maps that are capable of showcasing all features of a seat.
