ETW Staff– Mumbai
Malaysia Airlines has announced a strategic partnership with Chennai based Ramco Systems, an IT solutions provider, for a suite of critical enterprise-wide engineering solutions that includes aircraft maintenance, maintenance service sales, operational, human resources and financial functions.
This advanced solution which integrates business processes and people, company-wide, will serve the entire engineering functions for Malaysia Airlines group including Firefly, MASwings and MASkargo, and also support its Maintenance, Repair and Overhaul (MRO) services.
Ahmad Jauhari Yahya, group chief executive officer, Malaysia Airlines, said, “We look forward to achieving a higher level of efficiency with the Ramco MRO enterprise solution to change the way our engineering and maintenance operations works. By integrating business processes and people, our E&M operations will become a more connected organisation. In today’s competitive market, it is important to leverage on new technology to attain levels of productivity and efficiency so that we are at par with leading MRO around the world”
With the aviation industry facing intense competition and pressure on yields, Malaysia Airlines is transforming a suite of critical functions from the tarmac to the corporate HQ. The Ramco ERP solution provides significant cost and operational improvements to the client.
“Through this investment, we are able to reap economies of scale to improve efficiency, implement Cloud-enabled mobile solutions, and have the flexibility to expand and cater to changing business needs for the future,” Yahya said.
Malaysia Airlines opted to include Ramco’s integrated solutions for service sales contract management, maintenance and engineering, procurement, advanced planning and optimisation, advanced reliability and Loadable Software Aircraft Parts (LSAP). Ramco’s web-centric solution can be installed on Malaysia Airlines’ on-site infrastructure as well as an on Cloud. This will allow the carrier to expand and accommodate changing business processes, without a high initial investment.
The deal includes a five year managed services component in which Ramco will undertake a portion of engineering-related IT functions. According to, Virender Aggarwal, chief executive officer, Ramco Systems, said, “Our partnership with Malaysia Airlines is a major milestone and an endorsement of the immense effort that Ramco has invested to develop a suite of solutions which have been used by some of the largest carriers in the world. From the cockpit to the tarmac and the hangar, Malaysia’s engineering and MRO operations can now be integrated more effectively, while several corporate functions such as human resources, payroll and optimisation, can be streamlined more intelligently, as well as prepare for future expansion. All these with significant cost savings.”
