ETW Staff– Mumbai
MakeMyTrip, Online Travel Company has launched customised training programmes in key tourist destinations for Indians. These training programmes have been launched with an aim to strengthen the soft skills of various stakeholders in the local travel and tourism industry. The company recently conducted a customised five-day training programme in Port Blair and Havelock (Andaman) in collaboration with the Andaman Chamber of Commerce and Industry. This was followed by a two-day programme in Bhutan in collaboration with the Tourism Council of Bhutan (TCB) and Guide Association of Bhutan (GAB).
Designed to strengthen the soft skills of various stakeholders in the local travel and tourism industry, the training programmes will help them cater better to the emerging needs of Indian travellers. Through an interesting and interactive module, MakeMyTrip undertook the training of nearly 500 participants in both the destinations.
The programme conducted in Port Blair and Havelock (August 27- 31) was customised to suit individual requirements of four groups in the region’s T&T Industry – local boatmen, hotel-staff, tour escorts and drivers; while the training conducted in Bhutan (September 5- 6) focused on guides and drivers. The programme received an enthusiastic response – 317 participants attended the training in Andamans, while there were 175 attendees in Bhutan.
Speaking on this initiative, Mohit Gupta, chief business and marketing officer, MakeMyTrip, said, “MakeMyTrip is committed to delivering a superior customer experience. To help address the specific requirements of Indian travellers, we focused on two of the most popular destinations for Indian tourists– Andamans and Bhutan. Given the immense potential for future growth we identified an urgent need to develop skilled workers in this sector. The outcome is the launch of these customised training programmes to build skilled human capital in the local travel and tourism industry.”
Mohit added, “The programme has already benefitted nearly 500 travel-industry professionals across Andaman and Bhutan. Seeing the tremendous response to this initiative, we will roll out this programme in other prominent tourist destinations. We are grateful for the support received from Tourism Council of Bhutan, Guide Association of Bhutan and Andaman Chamber of Commerce and Industry in making this initiative a success.”
