Etihad Airways has made five senior appointments in operations, marketing and guest experience, as part of the progressive realignment of the business to the Etihad Aviation Group structure announced recently.
Rick Allen joins Etihad Airways from Air Canada to become senior VP – operations, and will be responsible for flight operations, guest services, crew resources, operations logistics, and operations standards. Allen will assume responsibility as Flight Operations post holder this summer.
Chris Youlten has been appointed to the new position of senior VP – airport and network operations, reporting to the Chief Operating Officer.
Andrew Ward will be acting in the new position of senior VP – marketing, following his role as VP – marketing, reporting to the COO, when appointed. Until then he will report to the chief commercial officer.
Fiona Morrisson has been appointed VP – guest experience Midfield Terminal, having previously served as Etihad Airways VP – guest experience. In this new position, she will design and support delivery of the guest experience for the Midfield Terminal.
Calum Laming has been appointed VP – guest experience. He returns to Etihad Airways having held the executive position of GM – customer experience in Air New Zealand since March 2013, reporting directly to the chief marketing and customer officer.
