Mumbai’s Chhatrapati Shivaji International Airport (CSIA) has been rated as “the Best Airport in the World” in the 25-40 million passengers per year category by Airports Council International (ACI) in the Airport Service Quality (ASQ) Awards for the year 2015. The results reflect the world’s best-in-class airports, as appraised by the passengers themselves while they are travel.
This is the fifth consecutive year that CSIA has been rated among the top five airports worldwide in the aforesaid category. The 2015 survey has also ranked CSIA in second place in the Best Airport category for airports in the Asia-Pacific region that sees traffic of more than two million passengers per year.
Commenting on this achievement, Sanjay Reddy, managing director, Mumbai International Airport (MIAL) said, “We started off with a vision to be among the best airports in the world, and the award is validation of the fact that our efforts towards establishing world-leading service quality are headed in the right direction. We have continuously upgraded our services to delight guests and offer best-in-class comfort and convenience. Terminal II has been both the proving ground and the pedestal of success for our initiatives to serve our passengers with a focus on excellence, efficiency, safety, sustainability and environmental care.”
