Dubai International, the world’s number one hub for international passenger traffic, has increased its capacity from 75 million to 90 million with the opening of Concourse D, the result of a US$1.2 billion investment to enhance service and boost capacity for the more than 70 international airlines.
“We continue to invest in the development of top-flight infrastructure to augment service levels for our international airlines and their customers while providing the capacity needed to meet growing demand,” said H H Sheikh Ahmed bin Saeed Al Maktoum, chairman, Dubai Airports; president, Dubai Civil Aviation Authority; and chairman and CEO of Emirates Group.
“Concourse D has been designed with the customer at its heart. Shorter walking distances, more comfortable seating areas, more choice in lounges and a world-class retail and F&B offering are sure to impress and delight our passengers and our airline partners,” he added.
The first flight to be welcomed at the facility was British Airways flight 105. This first operation followed months of intensive testing and a successful operational trial involving 2,000 members of the public earlier this month. The trial volunteers played the role of passengers arriving at, departing from and transiting through Concourse D, testing way-finding signage, food and retail outlets and the flow of passenger traffic within the new building. Two airlines will operate from Concourse D – British Airways and Royal Jordanian, with the remainder phasing in operations over the next several weeks.
“Aside from its many customer-centric features, Concourse D continues our legacy of providing timely capacity. We also announce our 2016 forecast which projects that 85 million passengers will visit Dubai International this year. With the addition of Concourse D, Dubai International is getting both bigger and better,” said Paul Griffiths, CEO of Dubai Airports.
The concourse is linked to the newly renovated Terminal 1 by a dedicated airport train that can transport 300 passengers per trip. Designed around a central atrium, Concourse D offers short walks to open gates, which will allow travellers to board directly from the waiting area.
A number of internationally renowned brands will be introduced to Dubai and the region for the first time, including a casual dining concept ‘The Kitchen’ which will offer passengers creations from the renowned celebrity chef Wolfgang Puck. Dubai Airports will also introduce the first Pret a Manger in a Middle Eastern airport. Other firsts include Butlers Chocolate Cafe and Camden Food Company which will bring healthy dining options using organic and natural products. Other new outlets include Lebanese favourite Sharwarmanji and Taqado Mexican Kitchen, both popular local examples of street food, in addition to a second Masale by Taste of India outlet, but on a larger scale. Concourse D will also have established traveller favourites such as Giraffe which will open its second outlet at Dubai International. Starbucks, KFC, Krispy Kreme, McDonald’s, Brioche Doree, The Noodle House, Cavier House & Prunier, Draft House sports bar, and Costa Coffee will also be present.
The new concourse will offer plenty of comfortable seating spaces and wellbeing concepts such as Be Relax and the popular SnoozeCubes. It will also feature a total of nine lounges spread over 6,926 sq m, including five airline lounges, a new Al Majlis lounge, two Dubai International Hotel lounges and a Marhaba VIP lounge.
JC Decaux will exclusively operate Concourse D’s advertising concession, introducing Dubai International’s largest provision of digital and other advertising structures to date. In addition, the existing partnership with JTI will see the provision of three additional smoking lounges in Concourse D.
Dubai Duty Free has a total of 175 vendor installations in Concourse D spread over an area of 7,000 sq m, bringing the operation’s total retail space to 33,000 sq m. Fashion covers a total of 1,000 sq m divided into two zones – perfumes and cosmetics – covering a total area of 1,500 sq m, while liquor and food occupies nearly 1,000 sq m.
On the apron, Concourse D provides 21 contact stands, of which four will be able to accommodate Airbus A380 or Boeing 747 aircraft, and 11 remote stands with a design capacity for 18 million passengers.
