Tata Consultancy Services (TCS) has been selected by Deutsche Lufthansa AG to provide testing services and help improve the quality of services of their technology operations. The deal is part of Lufthansa’s IT-transformation initiative to accelerate speed to market, improve customer experience and enable improvement. TCS will pioneer and manage the enterprise testing services by setting up a test factory model across Lufthansa to streamline and standardise their testing processes, reduce CAPEX and implement next gen services.
Roland Schütz, chief information officer, Lufthansa German Airlines, said, “We have a history in collaborating with global market experts, such as Tata Consultancy Services. TCS’ deep domain knowledge in the aviation business as well as their ability to demonstrate thought leadership had a significant impact on our decision to team up with them. We look forward to further enable our business through TCS’ innovative and intelligent solutions.”
Sapthagiri Chapalapalli, director, central Europe, TCS, said, “Simplification of processes and systems is crucial to meet the changing demands of customers in today’s digital age. The ability to assure new digital-ready applications early and efficiently enhances the ability of a business to transform itself quickly and render superior end-customer experience.”
“We are very pleased that Lufthansa selected TCS as a strategic partner towards this important initiative, further strengthening our relationship with one of our most valuable clients. We have been investing significantly in expanding our operations and talent base in Germany, and will bring our best capabilities to bear on this engagement,” he added.
The company’s central European operations are serving over 85 clients in Germany and Austria and have been rated market leader in customer satisfaction in Germany by more than 100 CXOs evaluating over 300 unique IT outsourcing contracts as part of the largest survey undertaken of the industry in Europe. In Germany, TCS has also been recognised as a top employer. The company maintains a regional delivery center in Duesseldorf.
