Etihad Airways is all set to introduce sweeping new baggage policy enhancements in conjunction with the launch of its new Fare Choices tariff structure, effective for tickets issued on or after September 14, 2015, providing more choice and clarity to its guests. The new policy has been introduced to respond to individual customer needs with greater flexibility and to more closely align Etihad Airways with other Etihad Airways Partner airlines.
The changes will provide greater benefits to guests, with increased rewards for Etihad Guest loyalty programme members.
Peter Baumgartner, chief commercial officer, Etihad Airways said, “In line with industry best practice, we are moving to a fair and transparent baggage concept. Our new Fare Choices are an easier way for guests to understand what they are paying for, offering clearer pricing, and the flexibility which best suits their travel plans. This also applies to their baggage requirements.”
Most routes will now operate on a piece concept basis. This means that customers are entitled to one, two, or three bags, depending on their Fare Choice, route, and Etihad Guest membership status. As part of the policy change, the cost of excess baggage will be dramatically cut on the majority of fares. On some routes the cost of buying an additional 23kg piece of baggage will be reduced by up to 90 per cent, with a further reduction of up to 30 per cent if pre-purchased directly with Etihad Airways up to 24 hours before travel.